Shipping Policy
Thank you for shopping at The Jolly Christmas Shop. This policy outlines important information regarding order processing, shipping methods, and delivery.
Order Processing
All orders are processed during standard business days, excluding weekends and major holidays. Once your order is placed, you will receive an email confirmation with your order details.
Shipping Destinations
We currently ship to a wide range of countries. Please ensure your shipping address is entered correctly during checkout, as we are not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Methods and Costs
Shipping costs are calculated at checkout based on the selected destination, package weight, and chosen delivery speed. We offer various shipping options to meet your needs.
Delivery Times
Estimated delivery times begin once your order has been shipped and are provided based on the shipping method selected. These times are estimates and not guarantees. Delays may occasionally occur due to carrier processing or unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a separate email notification containing your tracking number and a link to monitor your package’s journey.
Multiple Item Orders
Items from the same order may ship separately if they are dispatched from different locations or have varying processing times. You will receive separate tracking information for each shipment.
Shipping Restrictions
Some items may have specific shipping restrictions due to size, value, or content. These restrictions will be indicated on the product page.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failure to pay customs fees, or unclaimed at the delivery point), we will contact you. Reshipment may incur additional charges.
Lost or Stolen Packages
We are not liable for packages confirmed as delivered by the carrier that are subsequently lost or stolen. Please contact the carrier directly to initiate an inquiry if you suspect a delivery issue.
International Orders
International customers are responsible for any applicable customs duties, taxes, or import fees levied by their country. These charges are not included in the item price or shipping cost and are the recipient’s responsibility.
Need Assistance?
For any questions regarding your shipment, please visit the customer service section of our website. Our team is dedicated to ensuring your festive finds arrive safely.